We’re on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So when a veteran is having a tough time, we’re there to help tackle the past and to help them take on the future.
We are able to provide specialist treatment and support to veterans thanks to your generosity.
Our Supporter Promise clearly explains our high standards and what we do when you choose to support Combat Stress.
WE PROMISE TO…
- Be clear about who we are and what we do
- Value you, treating you with respect at all times
- Tell the truth and not exaggerate
- Treat you fairly, adhering to the Fundraising Regulator’s policies
- Act responsibly and ethically to ensure funds are used in the most resourceful way
- Give a clear explanation of how you can make a gift and change a regular donation
- Deliver excellent customer service to our you
- Encourage and welcome feedback from you
- Respect your confidentiality and communication preferences
- Protect your personal information – we will never share your details with other charities or third party organisations for their marketing purposes
- Be able to explain our fundraising costs and show how they are in the best interest of our cause
OUR COMMITMENT TO YOU – WE WILL…
- Always put veterans at the centre of our work
- Always do our best to meet your needs
- Process donations as quickly as possible and manage them effectively, ensuring maximum benefit for the veterans we support
- Say ‘thank you’ and acknowledge gifts within seven days of receipt if requested
- Monitor the quality of our communication with you
- Be open and honest about our need for support and ensure you have access to up-to-date information
Respecting your privacy
We’ll make it clear and easy for you to choose how you hear from us. Let us know what’s right for you by calling us on 01372 587 151 or via email.
We also fully comply with all relevant laws, including the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the Telephone Preference Service.
Making a complaint
We strive for best practice in fundraising and are a member of the Fundraising Regulator. If you wish to make a complaint about our fundraising activities please write to:
Robert Marsh, Director Income Generation, Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey, KT22 0BX
Or email. We will respond within five days.
Updated September 2017