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Terms and Conditions

Terms and Conditions

Text Giving

Text PTSD4 to 70004 to donate £5 to Combat Stress. Text costs £5 plus standard network charge. Combat Stress receives 100% of your donation. Obtain bill payer’s permission. Customer care 01372 587153. Registered Charity Number 206002 (SCO38828 in Scotland).

Text COMBAT4 to 70004 to join Combat Stress subscription program for £3 per month. Charity receives 100%. This is a subscription service, it will cost £3 per month until you reply with a "STOP" text. You can text "SKIP" to skip a month's donations. Customer care 01372 587153. Charity No 206002.

Booking Events (Online)

The term 'Combat Stress', 'us', 'we' or 'our' refers to the owner of www.combatstress.org.uk (the 'Website') whose registered office is Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey,

KT22 0BX. We are a registered charity in England & Wales (No. 206002) and Scotland (No. SC 038828) in addition to being a Company Limited by Guarantee (No. 256353).

The term 'you' refers to the user or viewer of our Website.

This page (together with the documents referred to on it) defines the terms and conditions by which we enable you to make an online booking for a place at any of our Events. Please read these terms and conditions carefully before booking your place on any of our Events. You should understand that by booking any of our Events, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to book any of our Events online.

Price and Payment

The price of any of our Events will be as quoted in our brochures and flyers and on our Website. Prices listed are exclusive of VAT at the prevailing rate unless otherwise stated.

Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation, except in cases of obvious error.

You may pay for your booking online by credit and debit card. We regret that we cannot accept cheques, credit notes or cash as payment for bookings made online through our payment gateway. Credit and debit card payments made online through our Website are processed by a secure payment collection service. Our online payment processing is undertaken by a leading secure internet payment service provider. When you book an Event online and wish to make payment online, you will be required to provide information essential to completing an accurate booking. You will be transferred to a secure page to enter your credit or debit card details and personal details necessary to finalise the payment process. The page will form part of the overall Combat Stress website, however the form will be provided by our payment service provider and will therefore comply with online payment security regulations. You hereby consent to the transfer of said information between us and our payment service provider.

Please note that we cannot guarantee the security of data which you send us by email. Accordingly please do not send us payment information using email unless otherwise specifically requested to do so by a member of our team.

Unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information that you provide us when making a booking.

Special Offers

We reserve the right, from time to time, to run special promotional offers on events. Special Offers may include, but are not limited to, price promotions. In the event of a Special Offer, additional terms and conditions may apply which will be made available at the time of booking.

Any places booked at an Event prior to the Special Offer will not be offered the promotion retrospectively, unless specifically agreed by Combat Stress.

Confirmation of Booking

All bookings are subject to availability of the Event and formal acceptance by us, and we will confirm such acceptance to you by sending you a confirmation e-mail stating that the booking has been confirmed (the 'Booking Confirmation').

The contract between us ('Contract') will only be formed when we send you the Booking Confirmation. The Contract will relate only to those Events which we have confirmed in the Booking Confirmation. Should there be a limited number of places at each Event these will be allocated in order of receipt of bookings.

Joining Instructions

You will receive joining instructions confirming timings and venues once your booking has been processed. If you have not received this one week prior to the event please contact us on 01372 587 148 / 144

Event Content

We reserve the right to make changes to the published programme of an Event (but not the overall content), for example to timings and/or featured individual if a featured individual is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place.

Event Venue

Our Events are held at a number of venues including at our premises. You acknowledge that we may have to change the published venue for the event for reasons beyond our control and in such cases you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you.

You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

If you have a disability or medical condition that requires special arrangements to be made, or specific dietary requirements, please notify us of your requirements by calling 01372 587 148/144.

Accommodation

Additional accommodation requirements to enable attendance at an Event are the responsibility of the individual attendee.

Our Cancellation and Refund Policy

Cancellations received in writing by our team, prior to 14 days before the Event will be subject to a fee of 50%. No refunds will be made for cancellations after this date or for non-attendance. Substitutions received in writing can be made at any time provided that the substitute attendee meets any applicable eligibility criteria for the relevant Event.

We reserve the right, at any time and without prior warning, to change the venue of the Event and/or featured individuals from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for the Event or featured individuals are unavailable or cancel the Event or if you are more than 30 days in arrears with any payment due to us, or if it may prejudice our reputation). We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (in full as soon as possible) or offer you an alternative Event if one is available. You have the choice of accepting the refund, a credit note or attending the alternative Event.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

Rights in Materials

All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our Events (including, without limitation, brochures, articles or case studies) are the property of Combat Stress or of our featured individual. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.

Our Liability

Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.

Nothing in these online event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").  A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; and
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Publicity

We may use photographs taken at Events in publicity and marketing materials, including use on our Website. Your attendance at an Event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the photographer at the relevant Event prior to the photographs being taken.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, payment methods, relevant laws and regulatory requirements and in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you place a booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Booking Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Booking Confirmation).

Law and Jurisdiction

Contracts for the booking of Our Events through Our Site will be governed by the law of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.